QUALITY CHARTER

 

QUALITY CHARTER

 

  • Confidentiality and availability are our key words.

 

  • We love our clients! So we follow their news and are interested in their sector.

 

  • Above all we have a consulting role: we guide our clients to the best solutions and we anticipate key dates.

 

  • We are our clients’ image ambassadors, our presentation must be impeccable.

 

  • Our public are people in a hurry:

Our messages, by phone or text, to journalists or clients are short, clear and precise.

The phone never rings more than twice before being answered.

All press enquiries are dealt with within an hour.

All requests for estimates are dealt with within a week, except for cases of special urgency.

For complex requests, we agree to a deadline.

 

  • Our profession requires us to stay creative: we take ownership of each of our clients' identities and the specific details of each assignment to produce innovative and tailored tools.

 

  • Our area of expertise is specific: we nurture our aviation and tourism culture on a daily basis.

 

“ There's only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Sam Walton. ”